Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email with your tracking information once your order has been dispatched.

If we are experiencing a high volume of orders, processing may be delayed by a few additional days. We will notify you via email if this affects your order. 

If you need to amend your shipping address or cancel your order, please contact us immediately at care@zivabeauty.co with your order details. We will do our best to accommodate changes made before dispatch, but cannot guarantee amendments once an order has been processed.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. As shipping rates vary by destination and package weight, we are unable to provide a flat rate — please proceed to checkout to view the applicable rate for your location.

Estimated delivery timeframes from dispatch:

These are estimates only and are not guaranteed. Delays due to customs clearance, local postal conditions, or unforeseen circumstances are beyond our control.

International Shipping & Customs

Ziva Beauty ships worldwide. For international orders, your package may be subject to import duties, taxes, and customs fees upon arrival in your country. These charges are the sole responsibility of the customer and are not included in your order total or shipping fee. We are unable to predict or advise on the exact amount, as customs policies vary by country.

Please ensure that the products you are ordering are permitted for import in your country. Ziva Beauty is not responsible for packages held, seized, or returned by customs authorities.

We are unable to ship to PO Boxes or mail forwarding addresses for certain destinations.

Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number. You can use this to monitor your delivery status through the relevant carrier's website. Please allow up to 24 hours for tracking information to become active.

Lost or Undelivered Packages

If your tracking shows your package as delivered but you have not received it, please check with neighbours and your local post office first. Contact us at care@zivabeauty.co within 7 days of the marked delivery date and we will do our best to assist.

Ziva Beauty is not responsible for packages lost due to an incorrect or incomplete shipping address provided at checkout. Please double-check your address carefully before completing your order. Re-shipping fees will apply for returned parcels due to address errors or failed delivery attempts.

If a delivery attempt fails and the parcel is returned to us, we will contact you to arrange re-shipment at your cost. Unclaimed parcels held for more than 30 days will be treated as abandoned and no refund will be issued. Ziva Beauty reserves the right to treat unclaimed parcels as abandoned after 30 days. In such cases, the original shipping fee is non-refundable and any product refund will be at our sole discretion.

Damaged Goods

Refer to Refund Policy

Force Majeure

Delays caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, carrier disruptions, or government restrictions, are subject to our Force Majeure policy as set out in our Terms of Service.

Questions?

For any shipping-related enquiries, reach out to us at care@zivabeauty.co and we'll get back to you as soon as we can.