FAQs
Shopping & Orders
We accept Visa, Mastercard, and American Express. We also accept Google Pay, Apple Pay, and ShopPay. In Singapore, we accept Paynow and in Malaysia we accept TouchnGo, DuitNow and FPX.
We're happy to help! Please submit a form on our Contact Us Page or email us at Care@zivabeauty.co
Please email us at care@zivabeauty.co with the word "Cancel" in the subject line with details of your order as soon as possible. We cannot guarantee that we'll be able to cancel your order once it's been placed but we'll do our best!
Unfortunately, we cannot update the address on an order after it has been placed. Our team can attempt to cancel it but please know we cannot guarantee order cancellations. In the event that your order is returned to us, we are happy to reship it or provide a refund. However, we cannot refund or replace orders that have been delivered to the address originally provided. If you need further assistance regarding this, please reach out to us at care@zivabeauty.co
Unfortunately, edits cannot be made to an order after it has been placed, so we highly recommend double checking your items before completing your purchase.
Shipping & Delivery
We ship to Singapore and Malaysia at the moment. If you would live outside of these countries and are interested in our product let us know via care@zivabeauty.co and we can arrange.
We offer free Shipping for orders over a price point as may be determined during our various promotion runs. Please look for our promotion banners on the top.
Orders made on our site are typically processed within 1-2 business days, excluding weekends and holidays. Orders placed by 12 PM Singapore/Malaysia Time, Monday through Friday, are processed the same day and then it's off to the shipping carriers!
Do note, during peak holiday periods, processing and shipping may take a little longer than usual. Thank you for your patience and understanding in the meantime!
Pre-order dates are specified on the product page. Please note, if you order other products alongside this pre-order, ALL ordered contents will not ship until the pre-ordered product is back in stock.
If you have any additional questions, please reach out to our team at care@zivabeauty.co
Orders arrive 2-4 business days after processing.
We are so sorry to hear that! Please send an email to care@zivabeauty.co and we will be on it. Please make sure you attach all your order details as well as pictures to assist us with the process. Please ensure that you reach us within the time as specified in the Shipping & Refund Policy.
We are so sorry to hear that! Please send an email to care@zivabeauty.co with the details and we will assist.
We are so sorry to hear that! Please send an email to care@zivabeauty.co with the details and we will address it ASAP.
Returns & Refunds
Please refer to our Refunds Policy
Returns and Exchanges are done on a case to case basis. Please refer to our Refunds Policy for the details. To initiate a return or exchange, please send an email to care@zivabeauty.co and provide the reason for your request along with the full name of the product(s) you are inquiring about. Once we have this information, we’ll be glad to assist you. Kindly note that return shipping fees and original shipping costs may not be refundable, depending on the circumstances.
Returns are processed within 8-12 business days of confirmation of delivery from the carrier. We initiate your refund on our end but depending on your bank's policy, please allow 5-10 business days for the refunded amount to show on the original payment method.